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Sales & support integration

Charla integration for AI agents

Insiro connects AI agents to Charla so they can act in it under your rules. Charla is a live chat and AI customer-support platform for property teams. It helps manage guest conversations, property contacts, and support knowledge. Every Charla action runs through Insiro's governed gateway, using each person's own connection (API key).

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What can AI agents do with Charla?

With Insiro, agents can triage new tickets by urgency and topic, draft replies from past resolutions and policy, escalate bugs with full context and summarise account health before a call, all inside the permissions you set for Charla.

  • Triage new tickets by urgency and topic.
  • Draft replies from past resolutions and policy.
  • Escalate bugs with full context.
  • Summarise account health before a call.

A journey through Insiro

Charla logo CharlaInsiroJira

Example: Charla → Insiro → Jira to escalate a ticket as a bug with the full conversation. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Charla

Can Insiro AI agents use Charla?

Yes. Insiro connects AI agents to Charla through its governed MCP gateway. Agents can triage new tickets by urgency and topic and draft replies from past resolutions and policy using each person's own Charla access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Charla?

Charla connects with API key. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Charla read-only for agents?

Yes. In Insiro Governance, set Charla to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

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