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E-commerce integration

Commerce Layer integration for AI agents

Insiro connects AI agents to Commerce Layer so they can act in it under your rules. Commerce Layer is a headless commerce platform with transactional APIs for orders, inventory, pricing, customers, and fulfillment. Use it to centralize ecommerce operations and surface real-time commerce data. Every Commerce Layer action runs through Insiro's governed gateway, using each person's own connection (OAuth 2.0).

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What can AI agents do with Commerce Layer?

With Insiro, agents can triage delayed orders and returns, draft customer updates, check order history before a refund decision and analyse promotions and stock, all inside the permissions you set for Commerce Layer.

  • Triage delayed orders and returns.
  • Draft customer updates.
  • Check order history before a refund decision.
  • Analyse promotions and stock.

A journey through Insiro

Commerce Layer logo Commerce LayerInsiroZendesk

Example: Commerce Layer → Insiro → Zendesk to open a support ticket for a delayed order. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Commerce Layer

Can Insiro AI agents use Commerce Layer?

Yes. Insiro connects AI agents to Commerce Layer through its governed MCP gateway. Agents can triage delayed orders and returns and draft customer updates using each person's own Commerce Layer access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Commerce Layer?

Commerce Layer connects with OAuth 2.0. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Commerce Layer read-only for agents?

Yes. In Insiro Governance, set Commerce Layer to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

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