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E-commerce integration

Gelato integration for AI agents

Insiro connects AI agents to Gelato so they can act in it under your rules. Gelato is a print-on-demand platform for creating products, managing orders, checking stock, and finding shipping options. It helps businesses sell globally with local production, pricing, and fulfillment. Every Gelato action runs through Insiro's governed gateway, using each person's own connection (API key).

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What can AI agents do with Gelato?

With Insiro, agents can triage delayed orders and returns, draft customer updates, check order history before a refund decision and analyse promotions and stock, all inside the permissions you set for Gelato.

  • Triage delayed orders and returns.
  • Draft customer updates.
  • Check order history before a refund decision.
  • Analyse promotions and stock.

A journey through Insiro

Gelato logo GelatoInsiroZendesk

Example: Gelato → Insiro → Zendesk to open a support ticket for a delayed order. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Gelato

Can Insiro AI agents use Gelato?

Yes. Insiro connects AI agents to Gelato through its governed MCP gateway. Agents can triage delayed orders and returns and draft customer updates using each person's own Gelato access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Gelato?

Gelato connects with API key. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Gelato read-only for agents?

Yes. In Insiro Governance, set Gelato to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

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