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Sales & support integration

Helpwise integration for AI agents

Insiro connects AI agents to Helpwise so they can act in it under your rules. Helpwise is a unified customer service platform for managing all your business emails, chats, and SMS in one place. It helps teams collaborate on customer conversations more efficiently and never miss important messages. Every Helpwise action runs through Insiro's governed gateway, using each person's own connection (API key).

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What can AI agents do with Helpwise?

With Insiro, agents can triage new tickets by urgency and topic, draft replies from past resolutions and policy, escalate bugs with full context and summarise account health before a call, all inside the permissions you set for Helpwise.

  • Triage new tickets by urgency and topic.
  • Draft replies from past resolutions and policy.
  • Escalate bugs with full context.
  • Summarise account health before a call.

A journey through Insiro

Helpwise logo HelpwiseInsiroJira

Example: Helpwise → Insiro → Jira to escalate a ticket as a bug with the full conversation. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Helpwise

Can Insiro AI agents use Helpwise?

Yes. Insiro connects AI agents to Helpwise through its governed MCP gateway. Agents can triage new tickets by urgency and topic and draft replies from past resolutions and policy using each person's own Helpwise access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Helpwise?

Helpwise connects with API key. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Helpwise read-only for agents?

Yes. In Insiro Governance, set Helpwise to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

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