Sales & support integration

Re amaze integration for AI agents

Insiro connects AI agents to Re amaze so they can act in it under your rules. Re:amaze is a multi-channel customer support platform for live chat, email, and social messaging. Streamline customer conversations and automate workflows across all your support channels. Every Re amaze action runs through Insiro's governed gateway, using each person's own connection (API key).

What can AI agents do with Re amaze?

With Insiro, agents can triage new tickets by urgency and topic, draft replies from past resolutions and policy, escalate bugs with full context and summarise account health before a call, all inside the permissions you set for Re amaze.

  • Triage new tickets by urgency and topic.
  • Draft replies from past resolutions and policy.
  • Escalate bugs with full context.
  • Summarise account health before a call.

A journey through Insiro

Re amaze logo Re amazeInsiroJira

Example: Re amaze → Insiro → Jira to escalate a ticket as a bug with the full conversation. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Re amaze

Can Insiro AI agents use Re amaze?

Yes. Insiro connects AI agents to Re amaze through its governed MCP gateway. Agents can triage new tickets by urgency and topic and draft replies from past resolutions and policy using each person's own Re amaze access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Re amaze?

Re amaze connects with API key. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Re amaze read-only for agents?

Yes. In Insiro Governance, set Re amaze to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

Put Re amaze to work with governed AI agents.

A 30-minute working session: we connect one data source and one app, then run a governed agent on a task you choose.

  • 13governance checks on every agent tool call
  • 1,700+SaaS apps agents can act in
  • 30+data dialects for plain-English questions