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Sales & support integration

Simplesat integration for AI agents

Insiro connects AI agents to Simplesat so they can act in it under your rules. Simplesat is a survey tool for capturing customer feedback and CSAT scores, natively integrated with helpdesk platforms. It helps teams monitor satisfaction trends and drive service improvements in real time. Every Simplesat action runs through Insiro's governed gateway, using each person's own connection (API key).

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What can AI agents do with Simplesat?

With Insiro, agents can triage new tickets by urgency and topic, draft replies from past resolutions and policy, escalate bugs with full context and summarise account health before a call, all inside the permissions you set for Simplesat.

  • Triage new tickets by urgency and topic.
  • Draft replies from past resolutions and policy.
  • Escalate bugs with full context.
  • Summarise account health before a call.

A journey through Insiro

Simplesat logo SimplesatInsiroJira

Example: Simplesat → Insiro → Jira to escalate a ticket as a bug with the full conversation. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Simplesat

Can Insiro AI agents use Simplesat?

Yes. Insiro connects AI agents to Simplesat through its governed MCP gateway. Agents can triage new tickets by urgency and topic and draft replies from past resolutions and policy using each person's own Simplesat access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Simplesat?

Simplesat connects with API key. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Simplesat read-only for agents?

Yes. In Insiro Governance, set Simplesat to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

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Put Simplesat to work with governed AI agents.

A 30-minute working session: we connect one data source and one app, then run a governed agent on a task you choose.

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  • 13governance checks on every agent tool call
  • 1,700+SaaS apps agents can act in
  • 30+data dialects for plain-English questions