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Sales & support integration

Smartlead integration for AI agents

Insiro connects AI agents to Smartlead so they can act in it under your rules. Smartlead is a sales engagement platform for cold email campaigns, leads, sending accounts, inbox activity, deliverability, prospecting, and sender provisioning. Use it to run outbound sales at scale while keeping campaign operations, replies, and sender health in one place. Every Smartlead action runs through Insiro's governed gateway, using each person's own connection (API key).

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What can AI agents do with Smartlead?

With Insiro, agents can triage new tickets by urgency and topic, draft replies from past resolutions and policy, escalate bugs with full context and summarise account health before a call, all inside the permissions you set for Smartlead.

  • Triage new tickets by urgency and topic.
  • Draft replies from past resolutions and policy.
  • Escalate bugs with full context.
  • Summarise account health before a call.

A journey through Insiro

Smartlead logo SmartleadInsiroJira

Example: Smartlead → Insiro → Jira to escalate a ticket as a bug with the full conversation. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Smartlead

Can Insiro AI agents use Smartlead?

Yes. Insiro connects AI agents to Smartlead through its governed MCP gateway. Agents can triage new tickets by urgency and topic and draft replies from past resolutions and policy using each person's own Smartlead access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Smartlead?

Smartlead connects with API key. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Smartlead read-only for agents?

Yes. In Insiro Governance, set Smartlead to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

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