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Sales & support integration

Wati integration for AI agents

Insiro connects AI agents to Wati so they can act in it under your rules. Wati is a WhatsApp Business API platform that automates marketing, sales, and customer support. It helps businesses engage customers, send notifications, and manage conversations at scale. Every Wati action runs through Insiro's governed gateway, using each person's own connection (API key).

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What can AI agents do with Wati?

With Insiro, agents can triage new tickets by urgency and topic, draft replies from past resolutions and policy, escalate bugs with full context and summarise account health before a call, all inside the permissions you set for Wati.

  • Triage new tickets by urgency and topic.
  • Draft replies from past resolutions and policy.
  • Escalate bugs with full context.
  • Summarise account health before a call.

A journey through Insiro

Wati logo WatiInsiroJira

Example: Wati → Insiro → Jira to escalate a ticket as a bug with the full conversation. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Wati

Can Insiro AI agents use Wati?

Yes. Insiro connects AI agents to Wati through its governed MCP gateway. Agents can triage new tickets by urgency and topic and draft replies from past resolutions and policy using each person's own Wati access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Wati?

Wati connects with API key. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Wati read-only for agents?

Yes. In Insiro Governance, set Wati to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

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