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Communication integration

Aircall integration for AI agents

Insiro connects AI agents to Aircall so they can act in it under your rules. Aircall is a cloud-based phone and call-center platform for business communications. It centralizes calls, contacts, teams, numbers, and tags in one place. Every Aircall action runs through Insiro's governed gateway, using each person's own connection (OAuth 2.0 or username and password).

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What can AI agents do with Aircall?

With Insiro, agents can post updates and summaries to the right channel, read threads to pick up decisions and context, notify owners when a goal needs input and route approvals to the person responsible, all inside the permissions you set for Aircall.

  • Post updates and summaries to the right channel.
  • Read threads to pick up decisions and context.
  • Notify owners when a goal needs input.
  • Route approvals to the person responsible.

A journey through Insiro

Aircall logo AircallInsiroJira

Example: Aircall → Insiro → Jira to turn a decision thread into a tracked ticket. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Aircall

Can Insiro AI agents use Aircall?

Yes. Insiro connects AI agents to Aircall through its governed MCP gateway. Agents can post updates and summaries to the right channel and read threads to pick up decisions and context using each person's own Aircall access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Aircall?

Aircall connects with OAuth 2.0 or username and password. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Aircall read-only for agents?

Yes. In Insiro Governance, set Aircall to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

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