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Communication integration

Dialpad integration for AI agents

Insiro connects AI agents to Dialpad so they can act in it under your rules. Dialpad is a cloud-based business phone and contact center system for teams. It unifies voice, video, messaging, and meetings across your devices. Every Dialpad action runs through Insiro's governed gateway, using each person's own connection (OAuth 2.0 or API key).

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What can AI agents do with Dialpad?

With Insiro, agents can post updates and summaries to the right channel, read threads to pick up decisions and context, notify owners when a goal needs input and route approvals to the person responsible, all inside the permissions you set for Dialpad.

  • Post updates and summaries to the right channel.
  • Read threads to pick up decisions and context.
  • Notify owners when a goal needs input.
  • Route approvals to the person responsible.

A journey through Insiro

Dialpad logo DialpadInsiroJira

Example: Dialpad → Insiro → Jira to turn a decision thread into a tracked ticket. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Dialpad

Can Insiro AI agents use Dialpad?

Yes. Insiro connects AI agents to Dialpad through its governed MCP gateway. Agents can post updates and summaries to the right channel and read threads to pick up decisions and context using each person's own Dialpad access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Dialpad?

Dialpad connects with OAuth 2.0 or API key. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Dialpad read-only for agents?

Yes. In Insiro Governance, set Dialpad to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

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A 30-minute working session: we connect one data source and one app, then run a governed agent on a task you choose.

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  • 13governance checks on every agent tool call
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