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Communication integration

Retellai integration for AI agents

Insiro connects AI agents to Retellai so they can act in it under your rules. RetellAI is a platform for capturing calls and transcripts, centralizing business conversations. It helps teams analyze interactions and extract insights to improve customer experience. Every Retellai action runs through Insiro's governed gateway, using each person's own connection (API key).

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What can AI agents do with Retellai?

With Insiro, agents can post updates and summaries to the right channel, read threads to pick up decisions and context, notify owners when a goal needs input and route approvals to the person responsible, all inside the permissions you set for Retellai.

  • Post updates and summaries to the right channel.
  • Read threads to pick up decisions and context.
  • Notify owners when a goal needs input.
  • Route approvals to the person responsible.

A journey through Insiro

Retellai logo RetellaiInsiroJira

Example: Retellai → Insiro → Jira to turn a decision thread into a tracked ticket. Insiro checks permissions, applies approvals and records the evidence at every hop.

Frequently asked questions about Retellai

Can Insiro AI agents use Retellai?

Yes. Insiro connects AI agents to Retellai through its governed MCP gateway. Agents can post updates and summaries to the right channel and read threads to pick up decisions and context using each person's own Retellai access, with read-only as the default and approvals for actions that change data.

How does Insiro connect to Retellai?

Retellai connects with API key. Each user connects their own account once; Insiro stores the credential encrypted and brokers it to the tool only at the moment of a call, so models never see it. Admins can also register a workspace-level connection.

Can I make Retellai read-only for agents?

Yes. In Insiro Governance, set Retellai to Off, Read only, or Read and write in a click. Write actions can require confirmation or owner approval by risk tier, and every call is logged with the user, tool, tokens and cost.

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